General conditions

In this online store you will find the same items that you can buy in our physical store.
Jumelle is now open 24/7 and we can ship worldwide!
The price for shipping to a specific country will be calculated when checking out.

It is possible to buy items through this web shop and let us send the goods to the specified address, or to pick the items up in our store. You can mark this when checking out.
It is even possible to have your items gift wrapped. This service is free for our customers and can also be marked when checking out. 

Your order will be sent within 3 working days with our courier Taxipost.
As soon a label for your order is created, you will receive an email from us with the status of your order and a tracking number. This will allow you to follow the status of your order.
Should you urgently need some items, please let us know by telephone and call us at 0032 (0) 14  31 37 31 or mail us at info@jumelle.be. In that case we can try to speed up this process for you. 

Returns:
Should an item, for whatever reason at all, not meet to your requirements, you have 14 calendar days to report this to us. A return can now be notified via our returns page.
On this page you can find your order by either typing in your email address, or by specifying your order number. Make sure you note the # to your order number. Then select which items you would like to send back and select the reason. Once you have done this, we have be notified and we get started.
If you need help logging the return or have any specific questions, you can also reach us send an email to info@jumelle.be, or you can call us on 0032 14 31 37 31. Please also indicate whether you like the product to be exchanged for another item, or a voucher for the value of the original amount, or if you would like to have your money back.
Items which were bought from the outlet page or that are on sale during your purchase will only be changed for another item or a voucher. In any case the purchase will not be paid back.

Items that were worn, taken from the original packaging such as perfume, not in original condition and therefore not saleable, are not considered for this purpose. If we recover these items, we will always report this and the cost of transport will be for the buyer.

Warranty:
If an item is defective, please notify us by email at info@jumelle.be or by telephone on 0032 (0) 14  31 37 31 along with your order number.
Depending on the service given by the brand, the item will be replaced or repaired.


Therefore, always keep your receipt or e-mail at hand because that is your warranty.

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